Thank you for choosing chelseatradellc.com. We want every customer to be satisfied with their home rug purchase. If you have any issues with the items you received, please carefully read the refund policy below to understand our return and refund process.
1. Return Period
Customers may submit a return request within 30 days of receiving the item.
To request a return, please contact us within the return period and provide your order details along with a description of the issue. Return requests submitted after this period may not be accepted.
2. Return Requirements
To ensure your return request is processed smoothly, the returned item must meet the following conditions:
The item must be returned in unused condition;
The item must remain in its original state, free from man-made damage, stains, or anything that would affect resale;
The item must include its original packaging and all related accessories;
The customer must provide order details so we can verify the purchase record.
If the returned item does not meet the above requirements, we may be unable to process the refund.
3. Refund Process
We will begin processing the refund request once we receive the returned item and complete our inspection.
Once the refund is approved, it is typically processed within approximately 3 business days. The actual time it takes for funds to appear in your account may vary depending on the payment method and bank processing times.
Refunds will be issued via the original payment method.
4. How to Request a Return
To request a return or inquire about refunds, please contact us via the following methods:
Website: chelseatradellc.com
Email: JOSIE@www.chelseatradellc.com
Phone: 3398007113
Please provide your order number, purchase details, and a description of the issue when contacting us so we can assist you more quickly.
5. Situations Ineligible for Refund
Refunds may not be available in the following cases:
Requests made after the 30-day return period;
Items that have been used, washed, altered, or damaged;
Damage caused by the customer;
Missing necessary order information or inability to verify the purchase record.
6. Handling Product Issues
Please contact us promptly if the item you received has quality issues, was damaged during shipping, or does not match your order details. We will assist in handling the matter based on the specific circumstances and strive to provide you with a reasonable solution.
Thank you for choosing chelseatradellc.com. We value every customer's shopping experience and are committed to providing reliable products and professional after-sales service.