1. What products does chelseatradellc.com sell?
chelseatradellc.com specializes in home rugs, offering a variety of styles to meet your home décor needs.
2. Where do you ship to?
Currently, chelseatradellc.com only ships within the United States; we do not offer international shipping.
3. How soon will my order ship?
Once your order is confirmed and payment is complete, we typically process and ship the order within 1–3 business days.
4. When will I receive my order?
After the order ships, the estimated delivery time is 3–7 business days, though actual delivery times may vary based on logistics and the shipping address.
5. How can I track my order?
Once your order has shipped, we will provide tracking information so you can monitor the delivery status.
6. Can I modify my order details?
If your order has not yet shipped, please contact us as soon as possible, and we will assist you in making changes based on the order's processing status.
7. What should I do if there is an issue with the items I received?
If your items arrive damaged, missing, or with other issues, please contact us promptly with your order details, and we will assist you in resolving the matter.
8. Can I request a return?
Yes. Eligible items can be returned within 30 days of receipt; please refer to our refund policy for specific requirements.
9. How long does the refund process take?
Once a return is approved, refunds are typically processed within approximately 3 business days, though the time it takes for funds to appear in your account may vary depending on your payment method.
10. How can I contact customer service?
If you have any questions regarding your order, shipping, or after-sales service, please contact us via:
Email: JOSIE@www.chelseatradellc.com
Phone: 3398007113
We are happy to assist you.